Privacy policy

Last updated: July 15, 2026

Your Privacy Matters

At The Great Escape Club, we believe trust should travel with every order.

This Privacy Policy explains what personal information we collect, why we collect it, how it may be shared and the choices available to you.

The Great Escape Club operates this website and online store. Our store is powered by Shopify, which provides the technology that allows us to display products, process orders and deliver our services.

When we use the words “we,” “us” or “our,” we mean The Great Escape Club.

By visiting our website, placing an order, creating an account, contacting us or otherwise using our services, you acknowledge that you have read this Privacy Policy.

This Privacy Policy should be read together with our Terms of Service.

If our Terms of Service and this Privacy Policy say different things about how personal information is handled, this Privacy Policy will apply.

1. What We Mean by Personal Information

“Personal information” means information that identifies you or can reasonably be connected with you.

It does not include information that has been anonymized or altered so that it can no longer reasonably identify you.

The information we collect depends on how you interact with our website, the services you use and the country or state where you live.

2. Information We May Collect

We may collect the following categories of personal information.

Contact Information

This may include your:

• Name
• Email address
• Telephone number
• Billing address
• Shipping address

Order and Transaction Information

This may include:

• Products you view
• Items placed in your cart
• Items added to a wish list
• Orders you place
• Returns, exchanges or cancellations
• Previous transactions
• Shipping and delivery information
• Discounts or promotional offers used

Payment Information

Payments are processed through Shopify and approved payment providers.

Depending on the payment method selected, these providers may process payment card details, billing information, transaction details and payment confirmation information.

We generally do not receive or store your complete payment card number.

Account Information

If you create or use a customer account, we may collect:

• Your email address
• Account preferences
• Saved addresses
• Order history
• Account security and login information

Some Shopify customer accounts use passwordless sign-in, which means you may receive a verification code rather than creating a traditional password.

Communications With Us

When you contact us, we may collect the information contained in your message, including:

• Your order number
• Questions or support requests
• Photos you send us
• Returns or refund information
• Reviews, feedback or other correspondence

Device and Website Information

When you use our website, we may automatically receive information such as:

• Your IP address
• Browser type
• Device type
• Operating system
• Network connection
• General location derived from your IP address
• Pages viewed
• Links clicked
• Products viewed
• Time spent on the website
• Referring website or advertisement
• Cart and checkout activity

Preferences and Marketing Information

We may collect information about:

• Your email marketing preferences
• Products or collections that interest you
• Your response to advertisements or promotions
• Whether you opened or interacted with a marketing message
• Your cookie and privacy preferences

We may also create reasonable inferences from this information, such as which products or designs may be most relevant to you.

3. How We Collect Information

We may collect personal information in several ways.

Directly From You

For example, when you:

• Place an order
• Create an account
• Subscribe to emails
• Contact our team
• Complete a form
• Leave a review
• Request a return or refund
• Participate in a promotion

Automatically

We may collect certain information automatically when you use our website through cookies, pixels and similar technologies.

From Shopify and Service Providers

We may receive information from companies that help us operate our store, process payments, prepare orders, deliver packages, provide analytics, prevent fraud or deliver customer support.

From Advertising and Business Partners

We may receive information from advertising platforms, social media services and other partners where permitted by law.

4. How We Use Your Information

We use personal information for the purposes described below.

To Process and Deliver Orders

We use your information to:

• Confirm your order
• Process payment
• Prepare and fulfill your purchase
• Arrange shipping
• Provide tracking updates
• Process returns, exchanges and refunds
• Contact you about your order
• Resolve delivery or product issues

In other words, we use the information needed to get your order from checkout to your door without sending it on an unplanned world tour.

To Provide Customer Support

We use your information to answer questions, investigate problems and provide assistance before or after a purchase.

To Manage Customer Accounts

We may use your information to create and manage your account, display your order history, save your preferences and make future shopping easier.

To Operate and Improve Our Website

We may use information to:

• Understand how customers use the website
• Improve navigation and checkout
• Test website features
• Measure store performance
• Recommend relevant products
• Improve our products, services and customer experience

To Communicate With You

We may contact you about:

• Order confirmations
• Shipping and tracking
• Returns and refunds
• Account security
• Customer-service requests
• Important changes to our services or policies

These are service communications and may still be sent even if you have unsubscribed from promotional emails.

Marketing and Advertising

Where permitted by law, we may use your information to:

• Send promotional emails
• Tell you about new products or offers
• Remind you about items left in your cart
• Show advertisements that may be relevant to you
• Measure the performance of our advertising
• Avoid repeatedly showing you irrelevant ads

You can unsubscribe from marketing emails at any time by selecting the unsubscribe link included in the message.

If we send marketing text messages, you may opt out by following the instructions included in the message.

Security and Fraud Prevention

We may use information to:

• Confirm transactions
• Detect suspicious activity
• Prevent fraud
• Protect customer accounts
• Protect our website and systems
• Investigate misuse or unlawful conduct

Legal and Business Requirements

We may use information where reasonably necessary to:

• Comply with applicable laws
• Respond to lawful government or court requests
• Maintain financial and tax records
• Resolve disputes
• Enforce our policies
• Establish, exercise or defend legal claims
• Protect our rights or the rights of others

5. Our Legal Reasons for Using Information

Depending on where you live, privacy law may require us to identify the legal basis for processing your information.

We may process personal information because:

It Is Necessary to Complete Our Agreement With You

For example, we need your order and shipping details to process and deliver a purchase.

We Have a Legitimate Business Interest

For example, we may use information to operate the website, prevent fraud, improve our services and understand business performance.

We consider your privacy rights before relying on these interests.

You Have Given Consent

For example, we may rely on your consent for certain marketing activities, cookies or personalized advertising.

You may withdraw consent where permitted.

We Have a Legal Obligation

For example, we may need to retain transaction information for tax, accounting or regulatory purposes.

6. Cookies and Similar Technologies

Our website uses cookies and similar technologies to help it work properly and to understand how it is used.

Cookies are small files stored on your device. They can remember information such as your cart, preferences or login session.

We may use cookies for:

Essential Website Functions

These cookies support features such as:

• Shopping carts
• Checkout
• Payment processing
• Account access
• Security
• Fraud prevention

The website may not work correctly without them.

Analytics and Performance

These technologies help us understand how visitors use the website and where improvements may be needed.

Personalization

These technologies may help remember your preferences or recommend products that may interest you.

Advertising

Advertising cookies and pixels may help us measure campaigns and display more relevant advertising on our website or elsewhere online.

Where required, we provide a cookie banner that allows you to accept, reject or manage non-essential technologies.

You may also manage cookies through your browser settings. Blocking certain cookies may affect how parts of the website operate.

7. How We Share Personal Information

We do not sell lists of customer names or contact details for cash.

We may share personal information with trusted providers when it is needed to operate our store, complete an order or provide a service.

Shopify

Our website and checkout are hosted by Shopify.

Shopify processes information needed to operate the store, provide checkout and payment features, prevent fraud and improve its services.

Payment Providers

Payment providers process payment and transaction information needed to complete your purchase.

Production and Fulfillment Partners

We may share order details with trusted production partners that prepare, print, pack or fulfill products.

They receive only the information reasonably needed to complete your order.

Shipping Carriers

We share delivery information with postal services, couriers and logistics providers so they can deliver your order and provide tracking.

Technology and Service Providers

We may use providers that assist with:

• Website hosting
• Cloud storage
• Email delivery
• Customer support
• Analytics
• Reviews
• Fraud prevention
• Security
• Accounting
• Marketing technology

Advertising and Marketing Partners

Where permitted by law, we may share limited website activity or identifiers with advertising and marketing partners to measure campaigns or provide personalized advertising.

Depending on the law where you live, this type of activity may be legally described as “selling,” “sharing” or using personal information for “targeted advertising,” even though we do not sell your information for cash.

Your choices are explained in the Your Privacy Rights section below.

When You Ask Us To

We may share information when you direct us to do so, such as when you use a social-media integration or request delivery through a particular service.

Legal and Safety Reasons

We may disclose information where reasonably necessary to:

• Comply with a lawful request
• Protect our rights or property
• Prevent fraud or unlawful activity
• Protect customers or the public
• Enforce our policies
• Respond to legal proceedings

Business Changes

Information may be transferred as part of a merger, sale, reorganization, financing, acquisition or similar business transaction.

Any new owner would remain responsible for handling personal information in accordance with applicable law.

8. Our Relationship With Shopify

Shopify provides the ecommerce platform behind our store.

Information you submit through the website is transmitted to Shopify and may be processed by Shopify and its service providers in countries other than where you live.

We may also use Shopify features that use information from interactions with our store, Shopify and other participating merchants to:

• Improve fraud prevention
• Improve analytics
• Personalize shopping experiences
• Measure advertising
• Provide relevant product recommendations

In some circumstances, Shopify processes personal information for its own purposes and is responsible for responding to privacy requests relating to that processing.

You can learn more by reading the Shopify Consumer Privacy Policy.

You can also manage certain information or submit requests directly to Shopify through the Shopify Privacy Portal.

9. Personalized Advertising and Privacy Choices

We may use advertising services that help us show more relevant promotions based on activity on our website or other websites.

Depending on where you live, you may have the right to opt out of:

• The sale of personal information
• The sharing of personal information
• Targeted advertising
• Certain types of profiling

Where available, you can use the Your Privacy Choices link displayed in our website footer to submit an opt-out request.

You may also contact us using the details at the end of this policy.

Where required and supported by our website privacy settings, we recognize a valid Global Privacy Control signal as an opt-out request for the browser and device sending the signal.

Browser “Do Not Track” signals are not always standardized and may not be recognized unless required by applicable law.

10. Marketing Preferences

You may unsubscribe from promotional emails at any time by selecting the unsubscribe link included at the bottom of the email.

After unsubscribing, you may still receive necessary messages relating to:

• Existing orders
• Shipping
• Returns
• Refunds
• Account security
• Customer-service requests
• Important policy or service updates

It can take a short time for an unsubscribe request to be fully processed.

11. Third-Party Websites and Services

Our website may contain links to social-media platforms, payment providers or other third-party websites.

We do not control those websites and are not responsible for their privacy, security or content.

Before providing personal information to another website, please review its privacy policy and terms.

Information posted publicly or semi-publicly on social media may be visible and used by other people beyond our control.

A link from our website does not necessarily mean that we endorse the third party or everything available through its website.

12. Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

Where local law requires a higher age of consent, we follow the applicable standard.

If you are a parent or guardian and believe a child has provided personal information to us, please contact us so that we can investigate and, where appropriate, delete it.

We do not knowingly sell or share the personal information of anyone under 16 for targeted advertising.

13. Security

We use reasonable administrative, technical and organizational safeguards designed to protect personal information.

However, no website, internet transmission or storage system can be guaranteed to be completely secure.

Please do not send highly sensitive or confidential information through unsecured email or public communication channels.

You are responsible for protecting access to your email account and customer account.

Please contact us if you believe your account or personal information has been compromised.

14. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purposes described in this policy.

How long information is retained may depend on whether it is needed to:

• Complete an order
• Maintain your account
• Provide customer support
• Meet tax or accounting obligations
• Prevent fraud
• Resolve disputes
• Enforce agreements
• Comply with legal requirements

When information is no longer reasonably required, we may delete it, anonymize it or securely dispose of it.

Some transaction records may need to be kept even after you request deletion because of legal, accounting or fraud-prevention obligations.

15. International Data Transfers

The Great Escape Club serves customers in multiple countries and uses service providers that may operate internationally.

As a result, personal information may be transferred to, stored in or processed in a country other than the country where you live.

Privacy laws in those countries may differ from the laws in your location.

Where required, we use recognized safeguards for international transfers, such as approved contractual protections or transfers to countries recognized as providing an adequate level of protection.

16. Your Privacy Rights

Depending on where you live, you may have some or all of the following rights.

Access or Right to Know

You may request information about the personal information we hold about you and how it has been used or disclosed.

Correction

You may request that inaccurate personal information be corrected.

Deletion

You may request deletion of personal information, subject to legal and operational exceptions.

Portability

You may request a copy of certain personal information in a portable format.

Opt Out of Sale, Sharing or Targeted Advertising

You may have the right to opt out of certain advertising-related uses or disclosures.

Restriction or Objection

In some locations, you may request that we restrict or stop certain processing activities.

Withdraw Consent

Where we rely on your consent, you may withdraw it at any time.

Withdrawal does not affect processing that lawfully occurred before consent was withdrawn.

Appeal

If we decline a privacy request, you may have the right to appeal that decision.

Authorized Agents

Where permitted, you may appoint an authorized agent to submit a request on your behalf.

We may ask the agent for proof of authorization and may need to verify your identity directly.

No Discrimination

We will not unlawfully discriminate against you for exercising a privacy right.

17. How to Exercise Your Rights

To submit a privacy request, email support@thegreatescapeclub.com or use our Contact Us form.

Please explain the type of request you are making and provide enough information for us to identify the relevant account or transaction.

We may need to verify your identity before completing a request. This helps prevent someone else from accessing or deleting your information without permission.

We will respond within the period required by applicable law.

Some requests may be limited or declined where permitted by law, including when information must be retained for legal obligations, fraud prevention, security or an active transaction.

For information that Shopify controls independently through services such as Shop or Shop Pay, you may also use the Shopify Privacy Portal.

18. European Economic Area and United Kingdom Rights

If you live in the European Economic Area or the United Kingdom, you may have additional rights, including the right to:

• Object to certain processing
• Request restriction of processing
• Withdraw consent
• Request data portability
• Lodge a complaint with your local data-protection authority

You may contact us first so we have an opportunity to understand and address your concern.

You also have the right to contact the supervisory authority in the country where you live or work.

19. Complaints

If you have a concern about how we handle personal information, please contact us.

We will review the concern and respond as required by applicable law.

Depending on where you live, you may also have the right to:

• Appeal a decision we make about your privacy request
• Contact your state privacy regulator
• Lodge a complaint with a data-protection authority
• Contact another relevant consumer or privacy body

20. Changes to This Privacy Policy

We may update this Privacy Policy when our practices, services or legal obligations change.

The latest version will be posted on this page with the updated date shown at the top.

Where required by law, we will provide additional notice of material changes.

21. Contact Us

Questions about this Privacy Policy, your information or your privacy rights?

Email us at support@thegreatescapeclub.com or use our Contact Us form.

You’ll reach a real person, and we’ll be happy to help.

For applicable privacy and data-protection laws, The Great Escape Club is responsible for the personal information described in this Privacy Policy.